Questions and answers
Quick answers about ordering, delivery, warranty, eyewear and more. Still stuck? WhatsApp Us.
Ordering and payment
How do I order?
Add items to your cart and press Order on WhatsApp. The message opens in WhatsApp with your list, name and whether you collect or want delivery. We confirm it with you there.
Do I need an account?
No. Your cart is saved in your browser.
How can I pay?
We accept USD cash, InnBucks, EcoCash USD, USD bank transfer and Access Forex. O'mari. We send you the account details on WhatsApp. In Harare you pay when you receive your order. Outside Harare payment is made before we dispatch your order, for receipting purposes. Delivery fees apply.
Delivery and collection
Do you deliver outside Harare?
Yes, we deliver nationwide. The delivery fee depends on your location. We confirm it with you on WhatsApp before you pay.
How long does delivery take?
Orders in Harare are delivered the same day. For other cities and towns in Zimbabwe, we send your order by courier. It usually arrives the next day and is ready for collection in your town, within 24 hours of ordering (excluding weekends). Courier fees apply.
Can I collect from the shop?
Yes. Shop 15, Summer City Mall (Upstairs), Arizona House, 63 Speke Avenue, Harare. Mon to Fri 08:30 to 18:00, Sat 09:00 to 17:00, Sun closed.
Warranty and returns
What is the warranty?
Our products have a 3-month non-human error warranty. That means faults that are not caused by the customer. Damage from improper charging, wear and tear, misuse, negligence, modification, an unsuitable physical or operating environment, power surges, or improper handling or maintenance voids it. Read the full warranty.
What if my item is faulty?
Tell us on WhatsApp or bring it to the shop. If the fault is covered by the warranty, we replace it.
Can I return something because I changed my mind?
No. We do not refund, exchange or take items back for change of mind. Read the returns and refunds page.
Eyewear
Do I need a prescription or an eye test?
No. Our glasses are over the counter. We do not do eye tests.
Can you fit prescription lenses?
Yes. Send us your prescription for a quote. Frames are $15 to $30, lenses are $40 to $70 depending on your prescription, and fitting lenses onto a frame is $10.
Do you accept medical aid?
Not at the moment.
Cameras, alarms and trackers
How do your Wi-Fi cameras work?
They have built-in Wi-Fi. If you have Wi-Fi where you install the camera, you can watch it from anywhere in the world on your phone. Without Wi-Fi, you can connect through your phone's hotspot, but only when you are close to the camera, ideally within 50 metres. Many cameras can also record to a memory card for later viewing.
Can I install it myself?
Our cameras and alarms are DIY. Follow the manual and we will help if you get stuck. If you want us to install, see Services.
Does a GPS tracker need a SIM card?
Yes. Econet or NetOne both work. Load $2 airtime and about $4 of data on the SIM.
How should I charge my device?
Charge it fully before first use. Use a computer USB port or an ordinary phone charger. Avoid quick chargers. Never charge with a car charger or a generator. Do not leave it charging for more than 4 hours, and never overnight. A full charge usually takes 1 to 2 hours. Try not to let the battery drain completely before you recharge. Improper charging voids the warranty.
Bulk and business
Do you give discounts for bulk?
10% for 10 to 50 units, 15% for 51 to 100 units, and 25% for 101 units and above. WhatsApp Us with what you need.
What if you do not stock what I want?
We can source it for you. See We source it for you.
Do you sell to businesses and institutions?
Yes. For larger solutions see GenX Enterprise Solutions.