Warranty
What our 3-month warranty covers and what it does not.
Last updated 30 October 2026
Draft for Muchie to review. The 3-month wording and the list that voids it come from your WhatsApp reply. Amber tags are the parts I need from you.
Our products have a 3-month non-human error warranty. That means faults that are not caused by the customer.
What we do
If a fault is covered by the warranty, we replace the item. We do not replace an item when the damage comes from anything in the list below.
What voids the warranty
- Improper charging
- Wear and tear
- Misuse or negligence
- Modification
- An unsuitable physical or operating environment
- Power surges
- Improper handling or maintenance
Charging and battery care
Charge the device fully before first use. Use a computer USB port or an ordinary phone charger and avoid quick chargers. Never charge with a car charger or a generator. Do not leave it charging for more than 4 hours, and never overnight. A full charge usually takes 1 to 2 hours.
How to make a claim
WhatsApp Us or bring the item to the shop. Tell us your name, what you bought and what is wrong. You must bring your GenX receipt as proof that you bought the item from us. We issue paper receipts, and digital receipts are coming soon.